Holiday Inn Chicago Nw Crystal Lk Conv Ctr, an IHG Hotel

I liked the check in - Roman was very helpful as I was having a diabetic incident and facilitated everything promptly and efficiently. "Thank you". The room was recently renovated and it had a very comfy king bed and a like new queen pull out couch. Large TV dorm fridge, microwave Keurig coffee maker in a very nice cabinet with contemporary scratch proof tops. The computer wrap around desk was just what I needed to work and the oval table with wheels was very handy. Roman sent up extra blankets fast and traded us quarters to do laundry. He really made our stay flow without any concerns. Gave us local directions too.

Nice room in general, front desk attendant was super sweet

I appreciated the room. The bed was comfortable. I was able to easily adjust the temperature. And the bedding was thick enough that you felt covered when you got into bed. I also appreciated the movable writing desk so I adjust where I was sitting and still be able to write.

Hotel has been updated and is clean and quiet. Beds are comfortable. Staff was very helpful and accommodating to our needs. Requested two rooms that were either adjoining or next to each other and we did get adjoining which makes it easier when there's 5 adults in our family. The location of the hotel is very near all sorts of restaurants and shopping which is convenient. Would stay here again.

Beautiful facilities, especially the restaurant and bar area overlooking the pond and trees. Very good food. Great pool for kids. The people were also so friendly and helpful.