Holiday Inn Chicago Nw Crystal Lk Conv Ctr, an IHG Hotel

All areas of the hotel were not only clean, but were being cleaned on a regular basis all the 3 days we were there. Our room, including the bathroom? Spotless. No stains, bad caulk, weird smells. The pool was CLEAN. No scum at the waterline, nothing collected at the bottom. The shower room/ toilet there was also CLEAN. Front Staff texted several times to be sure we were happy. Breakfast was fabulous. Lots of unending, fresh, healthy options. Wait staff was friendly and efficient, while the chef and restaurant manager both stopped to speak with our family to be sure we were pleased. I also noted management walking inside and out, checking the building and grounds, one even picking up a bit of trash. One of the best hotels, foreign or domestic, that I've stayed at. It was clear that the staff, from the bottom on up, was vested in our stay.

Most importantly to me, Responsive staff and next level customer service and they were clearly experienced with strong backgrounds in the hospitality industry. Natasza especially deserves high praise. Gorgeous room Super clean Brand new bedding Premium decor and facilities

The beds were very comfortable and room was amazing

I found the receptionists to be exceptionally professional and kind. The lobby areas provided abundant seating options for our comfort. The rooms were also clean and spacious, and I really appreciated the refrigerator since I have special dietary needs.

It was clean and comfortable. The lobby always smelled amazing! I love that the staff texted throughout my stay to ensure I had what I needed. That was an awesome special touch!